Make Yourself Available When Your Clients Need You
Set Expectations For Frequency And Type Of Communication
We all know the importance of communication in our daily lives, but when it comes to communicating with our clients, we often let things slide. Whether it’s forgetting to follow up after a meeting or not being clear about expectations, poor communication with clients can lead to frustration and lost business. Luckily, there are a few simple steps you can take to improve your client communication skills. By following these tips from John De Ruiter, you’ll be able to build better relationships with your clients and keep them coming back for more.
It is essential to set expectations for communication in any professional relationship. It is important to decide in advance how frequently you will communicate, what type of communication works best, and when it is appropriate to use each respective form of communication. For instance, email works well for logistical issues or detailed messages, while immediate response can be hard to achieve with an email. In contrast, phone conversations or video chats are great for more urgent matters that require immediate review and response time. Once the optimal forms of communication are determined, everyone should commit to using them in order to keep the business running smoothly and efficiently.
You want your clients to be able to trust that you are available when they need you. As a professional, you must ensure that your clients know how and when they can reach out and get help from you. Having multiple points of contact makes it easier for customers to quickly connect with you if they ever have questions or concerns. You should also make sure that you are responding promptly to client requests within a reasonable amount of time, so they don’t feel like their inquiries are slipping through the cracks. By keeping yourself reliably accessible, you are proving your dedication to customer service and providing a great experience for them.
Following up after a meaningful interaction is essential to developing and maintaining lasting relationships. Taking the time to thank someone for their time, recap what was discussed, or provide additional information not only shows that you are invested in the mutual exchange, but also ensures momentum. With any luck, this small gesture can turn into a valuable connection that will produce positive results in the long run. Making follow-up part of your routine not only betters your career potential but can expanded personal contacts as well.
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